FAQ
1) Where are you located?
Aloiom is located in Southern California. All orders are picked, packed, and shipped from here.
2) Where are your products made?
All of our creations are handmade in Arrezo, Italy by expert jewelers. Arrezo is internationally respected as the "city of gold and high fashion".
3) How long does shipping take?
(USA) 1-3 business days.
4) Is your jewelry real?
Yes, all of our jewelry is real. Crafted from solid 18k gold or 925 sterling silver. Made in Italy.
5) Does your jewelry tarnish?
No, but all sterling silver jewelry does "oxidize" after long term use. This is because silver reacts when exposed to oxygen (air).
In order to prevent this we plate all of our silver pieces in rhodium and provide a silver jewelry cleaning cloth for easy cleaning. Occasionally clean your jewelry with the cloth to keep it shiny.
6) What does "rhodium plated" mean?
Rhodium is known to be the most expensive metal in the world, even more precious than gold. This is because of its beautiful shine combined with its powerful resistance to scratches and corrosion. Jewelry plated in rhodium is shinier and more durable than other metals.
7) How do I care for my jewelry?
You can rest assured our jewelry is completely water resistant. However, in order to ensure the lifespan of your jewelry we recommend wearing your silver piece daily and avoiding chemicals and perfumes.
8) Can I exchange for a different size?
Yes, our policy is 30 days once the product is received to contact us for a complimentary size exchange. Items must be unworn and in the original packaging.
Send an email to support@aloiom.com with your order number to begin the process.
9) What is your return policy?
Our return policy is 30 days once the product is received to contact us for return for a refund. Items must be unworn and in the original packaging.
Send an email to support@aloiom.com with your order number to begin the process.
10) Can I change my address on my order?
Unfortunately, once an order is placed we can't make any changes in order to ensure a seamless process for all of our customers.
Please double check your address before completing checkout to avoid any issues.
11) Can I cancel my order?
Unfortunately, once an order is placed we can't make any changes in order to ensure a seamless process for all of our customers.
11) How can I contact you?
Please use our customer service page or send us an email at support@aloiom.com and we will get back to you as soon as possible.